Soft systems methodology (SSM) is an approach to organizational process modeling (business process modeling) and it can be used both for general problem solving and in the management of change. It was developed in England by academics at the University of Lancaster Systems Department through a ten-year action research program. Soft systems methodology (SSM) is an approach for tackling problemati- cal, messy situations of all kinds. It is an action-oriented process of inquiry into prob- lematic situations in which users learn their way from finding out about the situation, to taking action to improve it. Soft systems methodology. action is taken to improve the situation. In later descriptions such as that by Checkland () the focus is more upon comparing reality to a set of conceptual models, and less upon a step-by-step process for doing this. Action research methodologies, as we said above.
Soft systems methodology in action instalki
Peter Checkland on the origins of SSM, time: 14:37
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